KADSIO Call Centre was established to serve as Complaint, Response & Feedback Mechanism (CRFM)
So far, the system has helped to promote, regularly collect, respond to, and learn from community suggestions, including those related to fraud, staff conduct, and all kinds of enquiries, feedback, and complaint.
With over 9,242 calls received since July 2021, grievances emanating from all the social investment programmes and units under the auspices of KADSIO are handled better and faster.